Clear answers for families and veterinary teams.

Private cremation means your pet is cremated individually and the cremated remains are returned to you in the selected urn or memorial package.

Communal cremation is a shared cremation for families who do not request the return of individual cremated remains. Atlantic will explain the available memorial options before a selection is made.

Atlantic will use AngelPaw software to support scan-based identification and digital chain-of-custody records. The goal is to connect each transfer, custody event, and return step back to the pet’s case record.

Atlantic plans to use AngelPaw’s pet-parent communication tools, including portal access and configured text or email status updates. The exact update points will be finalized before launch.

If your veterinary hospital partners with Atlantic, their team can guide you through the available services and notify us. If they do not currently partner with Atlantic, contact us and we will explain the options available in your area.

For families within our service area, Atlantic will come to your home to bring your pet into our care. After the selected service is completed, we will return any cremated remains and memorial items directly to your home. Our team will coordinate both the pickup and return delivery with you.

Turnaround depends on the service selected and the veterinary-partner route. Atlantic will publish service expectations before opening and communicate the expected timeline when arrangements are made.

Yes. Atlantic is building a curated memorial offering that may include urns, paw or nose impressions, and selected personalized keepsakes. Available options will be shown clearly before you make a selection.

Yes. Planning ahead can make a difficult time easier. You can contact Atlantic to understand cremation choices, memorial options, and how arrangements will work once services begin.

Yes. You may tell your veterinary team that you are interested in Atlantic. If the hospital does not yet work with us, they can contact Atlantic to discuss service availability and partnership options.

AngelPaw is pet-aftercare software that supports pet-parent, veterinary, driver, and crematory workflows. Atlantic will use it for digital orders, scan-based tracking, chain of custody, reporting, routing, and configured family communication.

Atlantic’s planned workflow uses identification checks and AngelPaw scans to create digital records as pets and cremated remains move through key custody points. This supports time- and user-associated tracking and auditability.

During onboarding, Atlantic will review your PIMS and AngelPaw’s available integrations. Where a supported integration is available and configured, the goal is to reduce duplicate entry. If not, we will define the simplest manual workflow for your team.

We review your locations, case volume, pickup needs, service menu, PIMS, AngelPaw access, staff roles, family communication, materials, and escalation contacts. We then train the team before service begins.

Pickup frequency will be established with each partner based on location, volume, and operational needs. Atlantic does not intend to force every hospital into the same route schedule.

Atlantic plans to use AngelPaw’s pet-parent portal and configured text or email notifications. The specific updates enabled for your workflow will be reviewed during onboarding.

Veterinary partners will have a defined local point of contact and escalation path. The goal is to avoid sending your staff through an anonymous national call-center structure when something needs attention.

Yes. Atlantic is being built to support both individual hospitals and multi-location groups. During onboarding we will map locations, reporting needs, pickup routes, access roles, and any shared service standards.